The Punjab Dastak Program is a pioneering initiative spearheaded by the Punjab Information Technology Board (PITB) under the leadership of the worthy Chief Minister Punjab. This flagship project aims to revolutionize the delivery of public services by bringing them directly to citizens' doorsteps, leveraging technology and innovation to enhance convenience, transparency, and efficiency.
The project aligns with the Government of Punjab’s vision of leveraging technology for effective service delivery and job creation. It complements existing PITB service automation initiatives across various departments, integrating them into a cohesive service delivery channel.
Project Aims towards achieving the following objectives:
- Enhanced Accessibility: Deliver identified public services directly to citizens' homes, minimizing the need for multiple visits to government offices.
- Employment Generation: Create job opportunities through innovative business and operating models.
- Seamless Connectivity: Link citizens with government-approved facilitators for smooth, on-demand service delivery via multiple digital platforms (web, app, call center).
- Transparency and Accountability: Implement a two-way rating system where both citizens and facilitators can evaluate each other’s performance.
- Efficiency Optimization: Utilize GPS technology for precise location tracking of facilitators and citizens to ensure